Return & Refund Policy

Last updated: 26 November 2025

At Fiskin LLC (Ukraine), we want you to be satisfied with your purchase.
Please read the conditions below carefully.

30-Day Right of Return, Exchange & Cancellation

You have a 30-day right to return, exchange, or cancel unused items.

To use this right, you must notify us within 30 days from the day you received the product.

Return Shipping

Return shipping costs are the responsibility of the customer.
We strongly recommend using a trackable shipping method.

Return shipping is not charged only in cases of:

confirmed manufacturing defects
incorrect items sent by mistake

Condition of Returned Items

To receive a full refund, the item must be returned in the same condition as delivered:

unused
in original packaging
with all tags and accessories
free from odors, scratches, stains, or marks
without visible signs of wear

If the item or packaging is damaged, altered, or shows any signs of use, we reserve the right to refuse the refund.

Damaged or Incorrect Items (48-Hour Reporting Window)

If you believe your item arrived damaged or incorrect, you must notify us within 48 hours of delivery and provide:

your order number
clear photos and/or video of the issue
photos of the packaging and the shipping label

Free return shipping for defects is provided only after we review and confirm that the issue is a manufacturing or shipping error.

If the provided evidence does not clearly confirm a defect, or if the damage appears to have occurred after delivery, the return will be processed as a standard return within the 30-day period, and the customer will be responsible for the return shipping cost.

Refunds

Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.

Approved refunds will be issued:

to the original payment method
within 7–14 business days, depending on your bank/payment provider

Shipping costs are non-refundable.

You will receive an email confirmation once your refund has been processed.

Exchanges

We offer exchanges within the 30-day period.
The customer pays only the return shipping of the original item.

After we receive and inspect the returned item, we will ship the replacement (subject to availability).
If the requested item is unavailable, you may select another product or request a refund.

Custom-Made Items

Custom-made, personalized, or specially modified items are not eligible for return or refund unless proven defective.

Right of Withdrawal (Consumers Only)

The 30-day right of return applies to individual consumers only, not to wholesale or business customers.

International Returns & Customs

If you return an item from outside Ukraine:

mark the package as “Returned Goods”
customs duties or return import fees (if any) are the buyer’s responsibility

Fiskin is not responsible for customs fees incurred during the return process.

Contact

For return, exchange, or refund inquiries, please contact:
contact@fiskin.store